Privacy Policy

 

Last updated: June 12, 2026

 

Clinique Dentaire Diana is committed to protecting the personal information of its patients, visitors, and website users.

 

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, with whom it may be shared, how we protect it, and what rights you have.

 

This policy applies to the Clinique Dentaire Diana website, contact forms, appointment requests, electronic communications, and digital services related to our clinic.

 

1. Person Responsible for the Protection of Personal Information

 

In accordance with applicable privacy laws, the person responsible for the protection of personal information at Clinique Dentaire Diana is:

 

Person Responsible for the Protection of Personal Information
 

Name or title: Dre Diana Abdel-Rahman
Email: cliniquedentairediana@gmail.com
Phone: 450-241-1020
Address: 3090 Boul. le Carrefour, Suite 115, Laval, QC H7T 2J7, Canada

 

For any questions about this policy or your personal information, you may contact this person.

 

2. Personal Information We Collect

 

Depending on the situation, we may collect the following personal information:

• First and last name

• Email address

• Telephone number

• Mailing address, where necessary

• Information submitted through a contact form or appointment request

• Information related to an appointment request or dental-care need, such as an emergency, consultation, examination, cleaning, root canal treatment, or any other information you choose to submit in the comments field

• Information necessary to manage an appointment

• Billing or payment information, where necessary

• Technical information related to your use of the website, such as IP address, device type, browser type, pages visited, cookie preferences, and other browsing data

 

We recommend that you do not submit sensitive medical information through a general contact form unless it is necessary to process your request.

 

3. Why We Collect Your Information

 

We collect personal information only when necessary for specific, serious, and legitimate purposes, including to:

• Respond to your questions or requests

• Manage appointment requests

• Communicate with you about your request or care

• Provide dental services and appropriate follow-up

• Manage administrative records, billing, and payments

• Improve our website and user experience

• Maintain the security of our website and systems

• Comply with legal, professional, and regulatory obligations

 

We use your personal information only for the purposes for which it was collected, unless another use is permitted or required by law.

 

4. Consent

 

By using our website, submitting a form, requesting an appointment, or communicating with us, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

 

Where required by law, we request clear, free, informed, and specific consent.

You may withdraw your consent at any time, subject to applicable legal or contractual restrictions. However, withdrawing your consent may limit our ability to provide certain services.

 

5. Contact Forms and Appointment Requests

When you complete a form on our website, the information you provide is used to respond to your request, contact you, and, where applicable, manage an appointment request.

Forms may ask for your name, first name, email address, phone number, type of request or desired service, and any comments you choose to submit.

If your request is urgent, we recommend contacting the clinic directly by phone.

 

6. Online Appointments and Third-Party Services

 

Our website may contain links to external platforms, including online appointment booking platforms such as DocClik.

 

When you use an external platform such as DocClik, certain personal information may be collected directly by that platform. That information is processed according to the privacy policy and terms of use of the external platform.

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We encourage you to review the privacy policy of any third-party service before submitting personal information.

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7. Cookies and Similar Technologies

 

Our website may use cookies and similar technologies.

 

Cookies may be used to:

• Ensure the proper functioning of the website

• Improve navigation

• Understand how the website is used

• Measure website performance

• Personalize certain features

• Manage consent preferences

 

Some cookies are essential for the website to function. Other cookies, such as analytics or marketing cookies, should only be activated with your consent where required.

 

You can manage your cookie preferences through the website’s consent banner, where available, or through your browser settings.

 

8. Disclosure of Personal Information to Third Parties

 

We do not sell your personal information.

 

However, we may disclose certain personal information to third parties where necessary, including to:

• Technology service providers, such as Wix, which hosts or supports the website

• Online appointment booking platforms, such as DocClik

• Payment or billing service providers, where necessary

• Professional, administrative, or IT service providers

• Public authorities, regulators, or other third parties where required or permitted by law

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When we use service providers, we take reasonable measures to ensure that they protect the personal information entrusted to them.

 

9. Disclosure of Information Outside Quebec

 

Some service providers we use may process or host personal information outside Quebec or outside Canada.

 

Before disclosing personal information outside Quebec, we take reasonable steps to assess the risks related to the disclosure and to ensure that the information receives adequate protection, in accordance with applicable laws.

 

10. Retention of Personal Information

 

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, professional, tax, administrative, or regulatory obligations.

 

For example:

• General requests submitted through the website may be retained for as long as necessary to respond to the request and provide appropriate follow-up, unless a longer retention period is required by law or professional obligations.

• Information related to appointments and dental services may be retained according to the rules applicable to professional and medical records.

• Billing information may be retained according to applicable accounting and tax requirements.

• Cookie consent preferences may be retained for as long as necessary to manage your consent choices, or until you modify or withdraw your consent.

 

When personal information is no longer required, we securely destroy, delete, or anonymize it, subject to applicable legal requirements.

 

11. Security of Personal Information

 

We apply reasonable security measures to protect personal information against loss, theft, unauthorized access, unauthorized use, unauthorized disclosure, modification, or destruction.

 

These measures may include, where applicable:

• Access controls

• Passwords and authentication tools

• IT security measures

• Limiting access to authorized personnel

• Staff awareness regarding confidentiality

• Internal procedures for the protection of personal information

 

No method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

 

12. Confidentiality Incident

 

If a confidentiality incident involving your personal information occurs, we will take reasonable measures to reduce the risk of harm and to prevent similar incidents from happening again.

Where required by law, we will notify the Commission d’accès à l’information du Québec and the individuals concerned.

 

13. Your Rights

 

Subject to exceptions provided by law, you may request:

• Access to the personal information we hold about you

• Correction of inaccurate, incomplete, or ambiguous personal information

• Withdrawal of your consent

• That we stop using your information for certain purposes

• Deletion of certain information, where permitted by law

• Information about the use and disclosure of your personal information

 

To exercise your rights, please contact the person responsible for the protection of personal information listed in section 1.

 

We may need to verify your identity before responding to your request.

 

14. Information Concerning Minors

 

If personal information concerning a minor is collected, we take appropriate measures to obtain consent from a parent, guardian, or legal representative where required by law.

 

15. Links to External Websites

 

Our website may contain links to external websites or services. We are not responsible for the privacy practices of those websites or services.

 

We recommend that you read their privacy policies before submitting personal information.

 

16. Changes to This Policy

 

We may update this Privacy Policy from time to time to reflect changes to our practices, our website, or legal requirements.

 

The date of the latest update will appear at the top of this page.

 

17. Contact Us

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For any questions about this policy or the protection of your personal information, please contact:

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Clinique Dentaire Diana
3090 Boul. le Carrefour, Suite 115
Laval, QC H7T 2J7, Canada
Phone: 450-241-1020
Email: cliniquedentairediana@gmail.com